Jilli Privacy Policy — How We Protect Your Information

Welcome to jilli. This Privacy Policy explains how we collect, use, and protect your personal information. At jilli, we believe your personal data is your most valuable asset — which is why we've built this policy on complete transparency.

Please read this privacy policy carefully before using our platform. By accessing the platform, you agree to the terms of this privacy policy. If you do not agree with any of the terms, you are advised not to use jilli.

This privacy policy applies to all jilli services — including the website, mobile app, and other digital platforms. "We", "our", or "jilli" refers to the jilli authority, and "you" refers to any registered or unregistered user of the platform.

Under jilli's privacy policy, we only collect the information necessary to deliver our services effectively. Below is a breakdown by data type:

The above information is collected in three ways: (1) directly provided by you (registration forms, KYC documents), (2) collected automatically (cookies, log files), and (3) received through third parties (payment gateway verification).

Jilli uses the data we collect solely for the purposes listed below. Your information is never used outside the scope of this Privacy Policy:

• Account Management: Completing registration, securing login, and keeping your profile up to date.
• Transaction Processing: Processing deposits, withdrawals, and bonus payments smoothly.
• KYC & Age Verification: Ensuring that only adults (18+) participate on the platform.
• Customer Support: Responding promptly to your complaints and inquiries.
• Fraud Prevention: Detecting unusual activity and keeping the platform secure.
• Service Improvement: Analyzing user experience to deliver a better service.
• Legal obligations: Retaining information as required to comply with applicable laws and regulations.
• Marketing (With Consent): With your consent, we may send you relevant offers and promotions.

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting support.

The most important aspect of jilli's privacy policy is this: we never sell your data. However, it may be shared with specific parties in the limited circumstances outlined below:

• Payment Service Providers: To process transactions through payment providers such as bKash, Nagad, and Rocket.
• Technology Partners: Cloud and hosting providers essential for platform operations.
• Legal requirements: To law enforcement or investigative authorities in compliance with court orders or government directives.
• Fraud Prevention: With organizations that assist in detecting fraudulent activity.

All third parties with whom data is shared are contractually bound to uphold jilli's privacy standards. They may not use your data for their own commercial purposes.

Jilli's website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Essential for the platform to function properly. Without these, login and payment features will not work.
• Performance cookies: Helps identify where issues occur on the platform and improves loading speed.
• Functional Cookies: Remembers your preferences (language, theme, etc.) so you don't have to reconfigure them each visit.
• Analytics cookies: To understand how users interact with the platform — all data is fully anonymized.

You can disable cookies through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

Jilli does not retain your data beyond what is necessary. The retention periods for different types of data are outlined below:

• Account Information: For as long as your account is active. Deleted 3 years after account closure.
• Financial Transaction Records: Retention for up to 7 years is mandatory for legal compliance.
• KYC Documents: Retained for 5 years after account closure.
• Gaming Logs: Up to 2 years, after which it is deleted automatically.
• Cookies & session data: At session end or within a maximum of 90 days.

Financial transaction records are retained for an extended period as required under Bangladesh's financial regulatory laws. This data is only used when requested by a regulatory authority.

Jilli uses industry-leading security technology to protect your data. A core pillar of our privacy policy is ensuring robust technical security:

• 256-Bit SSL Encryption: All data transmitted between you and our servers is sent through encrypted channels.
• Two-factor authentication (2FA): Add an extra layer of security to your account.
• Firewall & Intrusion Detection: Round-the-clock protection against unauthorized external access.
• Regular security audits: Our systems are regularly audited by independent third-party experts.
• Limited Access Policy: Staff can only access the information required for their specific role.
• Data Backup: Regular encrypted backups are taken to prevent data loss.

Jilli is strictly for users aged 18 and above. Our privacy policy includes especially rigorous protections for children's data. We do not knowingly collect or store any information from minors.

Age is verified at registration and identity document checks are mandatory as part of the KYC process. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If you believe a minor has created an account on jilli, please contact us immediately.

Jilli reserves the right to update this Privacy Policy at any time. However, we will always give you advance notice before any significant changes take effect.

• Minor changes: The last updated date on the website will be revised accordingly.
• Moderate changes: You will be notified via an on-platform notification or banner.
• Major Changes: You will be notified directly by email at least 30 days before any changes come into effect.

Continuing to use the platform after any changes takes effect means you accept the updated Privacy Policy. If you disagree with the changes, you may request to close your account.

For any questions, complaints, or data correction requests regarding our Privacy Policy, please get in touch with us. Our dedicated Privacy Team typically responds within 24–48 hours.

We may ask you to verify your identity before making certain changes — this is for your own protection, to prevent unauthorized modifications to your account.